Terms of Service · Home Made With Love

1. Who we are

Home Made With Love is a made-to-order home bakery operating from a studio kitchen in Tata Silk Farm, Jayanagar, Bengaluru, Karnataka 560004. We have been baking since 2016. Our kitchen is FSSAI licensed under licence no. 21226195000109. By placing an order with us, you agree to these terms.

2. Ordering

Orders are placed by messaging us on WhatsApp, and, where the website offers a cart and checkout, through the website. Every item is freshly made to order. Nothing is mass produced or held on a shelf. Prices are set in Indian Rupees. For convenience, prices may be displayed in your region's currency, but your order is charged based on the order we confirm with you.

3. Lead times

Because everything is baked fresh, most items need a little advance notice. The lead time for each item is shown on its product page. After you place an order, we confirm the exact timing with you directly.

4. Payments

Payment for a WhatsApp order is arranged in that conversation, usually by UPI or bank transfer. Where the website offers online payment, it is handled securely by Razorpay, which supports UPI and Indian and international cards; your card details are entered on Razorpay's own secure page and are processed entirely by them. We never see or store your card number, CVV, UPI PIN or banking password, and we will never ask you for a PIN or an OTP.

5. Pickup & delivery

You can pick up your order from our kitchen, or we can deliver across Bengaluru. Full details are set out in our Shipping & Delivery policy.

6. Cancellations & refunds

How cancellations and refunds work is explained in our Refund & Cancellation policy.

7. Food information

Our food is prepared in a home/studio kitchen and may contain or come into contact with egg, nuts, gluten, dairy and soy. Please tell us about any allergies or dietary needs before ordering. We will always do our best to help, but we cannot guarantee an allergen-free environment.

8. Acceptable use & liability

Please use our website and services lawfully and in good faith. To the extent permitted by law, our liability for any order is limited to the value of that order.

9. Governing law

These terms are governed by the laws of India. Any disputes are subject to the courts of Bengaluru, Karnataka.

10. Contact

Questions about these terms? Message us on WhatsApp at +91 91874 76703 or email homemadewithlove.corporate@gmail.com. We're open Monday to Saturday, 11am to 7pm.

Last updated: June 2026